Med Sup Asst
This recruitment is for a position in Primary Care but may be used to fill vacancies in other departments as necessary. The full performance level MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Work Schedule:
Monday-Friday, 8:
00 - 4:
30 FLSA:
Non- Exempt Bargaining Unit:
Covered Salary:
$34,916 - $45,393 Current, permanent, Veterans Canteen Service employees may apply for consideration under this vacancy announcement. Basic Requirements:
U.S. citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Experience:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. OR Education:
One-year above high school. OR Combination of Experience and Education:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GS-5 MSA (Full Performance Level)
Experience:
One-year of experience equivalent to the next lower grade level (GS-4). Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting. OR Education:
Four years of education above high school. AND In addition to the experience/education, your resume MUST demonstrate all the below Knowledge, Skills, and Abilities (KSAs). Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures enough to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers. Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure satisfactory resolution. To be creditable, any experience claimed for consideration must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting . Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting . References:
VA Handbook 5005/53 Part II Appendix G45, Medical Support Assistant Qualification Standard, Dated 8/1/19. Physical Requirements:
Most of the work is sedentary and involves data entry into a computer. Must be able to communicate with the veteran patient, their family, and staff. May involve carrying light loads such as paper files.
Estimated Salary: $20 to $28 per hour based on qualifications.
scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Work Schedule:
Monday-Friday, 8:
00 - 4:
30 FLSA:
Non- Exempt Bargaining Unit:
Covered Salary:
$34,916 - $45,393 Current, permanent, Veterans Canteen Service employees may apply for consideration under this vacancy announcement. Basic Requirements:
U.S. citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency:
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Experience:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. OR Education:
One-year above high school. OR Combination of Experience and Education:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. GS-5 MSA (Full Performance Level)
Experience:
One-year of experience equivalent to the next lower grade level (GS-4). Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting. OR Education:
Four years of education above high school. AND In addition to the experience/education, your resume MUST demonstrate all the below Knowledge, Skills, and Abilities (KSAs). Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures enough to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers. Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure satisfactory resolution. To be creditable, any experience claimed for consideration must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting . Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting . References:
VA Handbook 5005/53 Part II Appendix G45, Medical Support Assistant Qualification Standard, Dated 8/1/19. Physical Requirements:
Most of the work is sedentary and involves data entry into a computer. Must be able to communicate with the veteran patient, their family, and staff. May involve carrying light loads such as paper files.
- Department:
0679 Medical Support Assistance - Salary Range:
$34,916 to $45,393 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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