Customer Service Engineer - Small Cabin
Job Description Customer Service Engineer - Small Cabin ( Job Number:
299880 ) Description JOB
Summary:
To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing.
Prepares technical proposals and problem summaries for company-wide usage.
Provides service facilities, field service personnel and aircraft operators with technical assistance.
JOB
Responsibilities:
- Organizes, writes and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
- Organizes and sustains a technical file of existing and potential product improvements and serialized production changes.
- Collects and analyzes discrepancy reports concerning Textron Aviations products.
Coordinates corrective action with Manufacturing.
- Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
- When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
- Participates in periodic audits of the curriculum being taught by Textron Aviations contracted training organizations to verify classes are being conducted using current technical data.
- Prepares and presents technical program for operators conferences and technical seminars.
- Coordinates with representatives of equipment suppliers to achieve maximum reliability from installed equipment on the aircraft.
Prepares reliability summary statement and recommendations for corrective action.
Take your career higher at Textron Aviation.
Competitive starting salaries with growth potential Health benefits beginning day one Tuition assistance and continuing education programs 12-paid holidays a year Paid parental leave options A new career awaits.
Qualifications EDUCATION/
Experience:
Bachelors degree required, or in lieu of degree one of these two:
3 years of relative aircraft maintenance experience
A&P license required.
3 years of relative aircraft maintenance experience
2 year technical degree required Preferred experience in aircraft structural repair, customer support, or relative aircraft maintenance experience
Qualifications:
Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.
Excellent oral, interpersonal, and written communication skills Excellent customer service skills Good c omputer skills Self-motivated, disciplined, and able to work in a team environment to meet department level objectives Occasional travel, sometimes on short notice The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.
Primary Location :
US-Kansas-Wichita Recommended Skills Aircraft Maintenance Auditing Avionic Communication Corrective And Preventive Action (Capa) Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
299880 ) Description JOB
Summary:
To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing.
Prepares technical proposals and problem summaries for company-wide usage.
Provides service facilities, field service personnel and aircraft operators with technical assistance.
JOB
Responsibilities:
- Organizes, writes and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
- Organizes and sustains a technical file of existing and potential product improvements and serialized production changes.
- Collects and analyzes discrepancy reports concerning Textron Aviations products.
Coordinates corrective action with Manufacturing.
- Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
- When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
- Participates in periodic audits of the curriculum being taught by Textron Aviations contracted training organizations to verify classes are being conducted using current technical data.
- Prepares and presents technical program for operators conferences and technical seminars.
- Coordinates with representatives of equipment suppliers to achieve maximum reliability from installed equipment on the aircraft.
Prepares reliability summary statement and recommendations for corrective action.
Take your career higher at Textron Aviation.
Competitive starting salaries with growth potential Health benefits beginning day one Tuition assistance and continuing education programs 12-paid holidays a year Paid parental leave options A new career awaits.
Qualifications EDUCATION/
Experience:
Bachelors degree required, or in lieu of degree one of these two:
3 years of relative aircraft maintenance experience
A&P license required.
3 years of relative aircraft maintenance experience
2 year technical degree required Preferred experience in aircraft structural repair, customer support, or relative aircraft maintenance experience
Qualifications:
Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.
Excellent oral, interpersonal, and written communication skills Excellent customer service skills Good c omputer skills Self-motivated, disciplined, and able to work in a team environment to meet department level objectives Occasional travel, sometimes on short notice The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.
Primary Location :
US-Kansas-Wichita Recommended Skills Aircraft Maintenance Auditing Avionic Communication Corrective And Preventive Action (Capa) Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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