Seasonal Customer Experience Representative (Full Time)
Wichita, KS Wichita, KS Full-time Full-time From $15 an hour From $15 an hour 1 day ago 1 day ago 1 day ago The Customer Experience Representative provides information to customers in response to inquiries about products and services.
They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process timely execution of all customer experience communications.
The Seasonal Customer Experience Representative will provide support to Back Office Operations and work closely with E-Commerce Team.
SCHEDULE:
Reps will work three to four (3-4) 10 hours shifts during the week, and one (1) 10 hour shift on Saturday or Sunday.
Essential Duties and Responsibilities Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.
Protect the Boot Barn brand with clear communication, upholding product knowledge.
Work in both individual and team environments to completed projects and initiatives.
Provide sales support and assist with other projects within the company such as marketing initiatives.
Data entry -- update orders with status information Obtain and evaluate all relevant information to research discrepancies Communicate and coordinate with internal departments Process requests for return and exchanges of online orders.
Demonstrates high level of quality work, attendance and appearance.
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
Performs any other duties that may be assigned by management.
Qualifications Proficient in MS Office Suite -- Word, Excel and Outlook.
Ability to work in a fast-paced environment and able to implement last minute requests or changes.
Strong written and verbal communication.
E-commerce and retail experience highly preferred.
Self-managed, positive with great attitude, capable to work under pressure at times.
Able to work independently as well as on project teams.
Strong analytical and fact-based decision-making skills.
Strong communication, customer service, time management and organizational skills.
Competencies Customer Centric/Sales Driven -- Assesses customer experience within the store and promotes a culture of customer engagement.
Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations.
Continually searches for ways to improve customer service.
Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas.
Communicates information clearly, concisely, and professionally.
Establish Trust - Follows through on commitments.
Is honest and direct with others.
Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards.
Ensures the protection of confidential information.
Boot Barn Benefits & Additional Compensation Opportunities Competitive hourly rate.
Merchandise discount:
50% off of Exclusive Brands and 40% off of third-party brands.
Flexible schedules and work/life balance.
Opportunities for growth at every level -- we are opening 50
new stores each year.
PAY RANGE:
Starting at $15.
00/hr compensation varies based on geography, skills, experience, and tenure Physical Demands In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.
Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
Standing, walking and squatting less than fifty percent of the work shift.
Required to lift, move and carry up to 40 pounds.
Ability to read, count and write to accurately complete all documentation and reports.
Must be able to see, hear and speak in order to communicate with partners and customers.
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
X Sedentary:
Limited activity, no lifting, limited walking Light:
Office work, some lifting, bending, stooping or kneeling, walking Moderate:
Mostly standing, walking, bending, frequent lifting Arduous:
Heavy lifting, bending, crawling, climbing Work Environment In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.
Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
Noise levels are considered moderate.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
Flexible schedule Professional development assistance Referral program Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process timely execution of all customer experience communications.
The Seasonal Customer Experience Representative will provide support to Back Office Operations and work closely with E-Commerce Team.
SCHEDULE:
Reps will work three to four (3-4) 10 hours shifts during the week, and one (1) 10 hour shift on Saturday or Sunday.
Essential Duties and Responsibilities Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.
Protect the Boot Barn brand with clear communication, upholding product knowledge.
Work in both individual and team environments to completed projects and initiatives.
Provide sales support and assist with other projects within the company such as marketing initiatives.
Data entry -- update orders with status information Obtain and evaluate all relevant information to research discrepancies Communicate and coordinate with internal departments Process requests for return and exchanges of online orders.
Demonstrates high level of quality work, attendance and appearance.
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
Performs any other duties that may be assigned by management.
Qualifications Proficient in MS Office Suite -- Word, Excel and Outlook.
Ability to work in a fast-paced environment and able to implement last minute requests or changes.
Strong written and verbal communication.
E-commerce and retail experience highly preferred.
Self-managed, positive with great attitude, capable to work under pressure at times.
Able to work independently as well as on project teams.
Strong analytical and fact-based decision-making skills.
Strong communication, customer service, time management and organizational skills.
Competencies Customer Centric/Sales Driven -- Assesses customer experience within the store and promotes a culture of customer engagement.
Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations.
Continually searches for ways to improve customer service.
Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas.
Communicates information clearly, concisely, and professionally.
Establish Trust - Follows through on commitments.
Is honest and direct with others.
Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards.
Ensures the protection of confidential information.
Boot Barn Benefits & Additional Compensation Opportunities Competitive hourly rate.
Merchandise discount:
50% off of Exclusive Brands and 40% off of third-party brands.
Flexible schedules and work/life balance.
Opportunities for growth at every level -- we are opening 50
new stores each year.
PAY RANGE:
Starting at $15.
00/hr compensation varies based on geography, skills, experience, and tenure Physical Demands In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.
Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
Standing, walking and squatting less than fifty percent of the work shift.
Required to lift, move and carry up to 40 pounds.
Ability to read, count and write to accurately complete all documentation and reports.
Must be able to see, hear and speak in order to communicate with partners and customers.
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
X Sedentary:
Limited activity, no lifting, limited walking Light:
Office work, some lifting, bending, stooping or kneeling, walking Moderate:
Mostly standing, walking, bending, frequent lifting Arduous:
Heavy lifting, bending, crawling, climbing Work Environment In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.
Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
Noise levels are considered moderate.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
Flexible schedule Professional development assistance Referral program Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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