VOIP Field Technician

Company Name:
CompuCom
VOIP Field Technician VOIP Field Technician
kansas
City, KS Contract Opportunity Did you know that Gartner has positioned CompuCom as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today! The VOIP Field Technician performs service and installation of company product(s), including replacement of current Nortel phone system with Cisco VoIP digital system. Testing and verifying for proper performance including hunt sequence of IVR and IEQ. Familiarity with use of Butt Set, Punch Tool, Toner/Tracer and Electrician scissors for installation and troubleshooting is preferred. (Tools will be provided and training as necessary). Proper removal and packaging of all equipment of old phone system for safe return to customer. Responsibilities: - Provides technical support to customers on the operational or maintenance aspects of installed equipment. - Serves as the first point of contact for technical and service related problems for customers. - Diagnoses and resolves mechanical, hardware, software and systems failures, using established procedures, documentation and support contacts. - May involve use of problem management databases and help desk system. - Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. - Interacts with customer responding to technical questions or request for information. - Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. - Travels to attend equipment and customer based classroom training as requested. - Utilizes web-based project/incident ticketing systems to update work orders timely and accurately for customer, management and vendors. - Maintains necessary tools, devices, and parts, personal and company owned, to complete VoIP installations, to include follow up maintenance, troubleshooting and
repair
of installations as needed. - Escalates problems and issues to a higher level of support as needed/required. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. - Primarily provides Tier 1 and 2 level support. Performs general maintenance tasks, troubleshoots, and repair telephony systems and peripheral equipment. - Other duties as assigned. Qualifications: - 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience - Ability to attain A certification within 90 days of employment - Telephony System/Basic LAN/WAN experience preferred - Familiarity with use of Butt Set, Punch Tool, Toner/Tracer and Electrician scissors for installation and troubleshooting preferred - Experience supporting
computer
systems in a retail environment preferred Must have Clean Driving record CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. MYK62683JR

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